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- 30-Day Functionality Guarantee
Our commitment to service functionality.
If SAM's core engine fails and we can't fix it within 7 days, you get a full refund. This page is a plain-language overview. The full Refund & Cancellation Policy is the controlling document.
What's covered
A material defect is a total failure of one of three core engines.
Email automation
A 100% backend failure that prevents SAM from processing or sending any outbound emails to your list.
Outbound voice calling
A 100% system-wide failure that prevents SAM from initiating or connecting any outbound voice calls.
Meeting booking integration
A 100% persistent failure that prevents SAM from scheduling or confirming meetings with qualified prospects.
Not covered: minor UI bugs or cosmetic glitches, slow dashboard loading, downtime under 24 consecutive hours, preferences about AI tone or phrasing, misconfigured settings, low response rates, invalid prospect data, poor domain reputation, disconnected calendars, third-party carrier blocks, change of mind, automatic renewals, and Booster Packs.
How a claim works
Four steps, all inside your dashboard.
- File within 30 daysOpen a Support / Help Desk ticket with the category "Functionality Claim" within 30 days of activation. Claims by email aren't processed.
- Add evidenceInclude your Order ID and a description, screenshots or video of the defect.
- 7-day reviewOur engineers review system logs and try to fix the defect within 7 days. Renewal billings within this window are automatically delayed by 7 days.
- OutcomeResolved: billing resumes.
Unresolved: full refund through Paddle.
Rejected: billing resumes and the ticket moves to standard support.
Worked example
A subscription purchased on November 10, 2026.
Nov 10, 2026Subscription activatedFunctionality claim deadline is Dec 9, 2026.
Subscription renewal date is Dec 10, 2026.
Subscription renewal date is Dec 10, 2026.
Dec 9, 2026Functionality Claim filedTicket number is assigned; 7-day review window starts.
The review deadline is Dec 16, 2026.
The review deadline is Dec 16, 2026.
Dec 10 → 17, 2026Upcoming renewal is automatically extended by 7 daysThe Dec 10 renewal is automatically extended until Dec 17. You will not be charged during the 7-day review window.
Dec 16, 2026Review deadlineOutcome of review on or before this date.
Scenario A – ResolvedThe material defect (as defined in Refund & Cancellation Policy) is resolved on or before Dec 16.
Regular billing resumes on Dec 17, 2026.
Regular billing resumes on Dec 17, 2026.
Scenario B – UnresolvedThe material defect (as defined in Refund & Cancellation Policy) cannot be resolved by Dec 16.
Full refund of the initial fee to be processed immediately; subscription terminated with no further charges.
Full refund of the initial fee to be processed immediately; subscription terminated with no further charges.
Scenario C – Functionality Claim RejectedDuring the review window – for example, on Dec 12 – our engineering team determined that it is not a material defect.
Functionality claim is formally rejected. Billing resumes on Dec 12 (same day); the ticket is moved to standard support to continue helping the user.
Functionality claim is formally rejected. Billing resumes on Dec 12 (same day); the ticket is moved to standard support to continue helping the user.
Approved refunds return to your original payment method through Paddle, usually within 5 to 10 business days depending on your bank.