Vista Profits AI Workforce (“the Service”) is owned and operated by Incerto Technocracy Sdn. Bhd. (“we”, “us”, or “our”), a company incorporated under the laws of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our digital platform. We respect your privacy and process personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards globally.
1. Information We Collect
- Account Data: When you sign up, we collect your name, account username, and email address.
- Support Ticket Data: We collect information, screenshots, or logs you choose to submit when you open a technical or billing ticket inside your User Account Dashboard.
- Usage and Device Data: When you access our platform, we automatically collect certain technical data, including your Internet Protocol (IP) address, browser type, operating system, and platform usage logs to ensure security and optimize system performance.
- Payment Data: We do not collect, store, or process your credit card numbers or financial credentials. All payment processing is handled strictly by our Merchant of Record, Paddle.com (“Paddle”). Paddle collects your billing information and shares anonymized transaction details (such as your country, order ID, and postal code) with us to activate your account.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and optimize the functionality of our artificial intelligence (AI) software.
- Authenticate your account access and manage subscription states.
- Respond to your technical, refund, or service queries submitted through our dashboard ticketing system.
- Comply with legal, regulatory, and tax obligations verified by our reseller partner, Paddle.
3. Global Data Transfers
As our Service is delivered globally and utilizes international cloud hosting infrastructure, data may be transferred to, stored, and processed in countries outside of your home jurisdiction (including Asia, Europe, and the United States). We ensure all cross-border data transfers are protected under high-encryption security protocols and strict commercial data processing agreements.
4. Data Retention and Security
We employ industry-standard administrative, physical, and technical security measures to protect your personal data against unauthorized access or disclosure. We retain account data only as long as necessary to fulfill your subscription terms or to meet statutory requirements under applicable law.
5. Your Rights and Contact
We provide all users with the ability to request access to, correction of, or deletion of their personal data in accordance with applicable privacy frameworks. Because we do not monitor public emails for user management, any data privacy requests or account deletion requests must be initiated securely by logging a ticket inside your User Account Dashboard.
6. Information We Process on Behalf of Our Subscribers (Customer Data)
When you use our AI software, you may upload prospect lists, contact information, or lead data (“Customer Data”). In relation to this data, you act as the Data Controller (or Business), and we act as the Data Processor (or Service Provider). We process this data strictly to deliver our services, automate outreach, and provide analytics according to your dashboard configurations. We do not own, sell, rent, or use your prospect lists to market our own services or train our AI models for other clients. The legal terms governing this data are fully defined in our Data Processing Agreement (DPA).
7. Website Cookies
Our website uses essential cookies to function securely. Analytics or performance cookies load only if you explicitly accept them in our cookie banner, and you can modify your choice at any time using the “Cookie preferences” link located in our website footer.